0,00 kr
Skatter och frakt beräknas i kassan.
Search by brand, fragrance notes or collection
These terms apply to purchases made through QÉVORA. QÉVORA is a retailer of the products sold on this website and is not the manufacturer or trademark owner unless expressly stated otherwise. This does not affect QÉVORA’s responsibilities as the seller under mandatory consumer law.
QÉVORA is operated by Rami Aldaker.
Trading name: QÉVORA
Business address: Tornfalksgatan 10, 556 14 Jönköping, Sweden
Phone: +46 72-455 55 54
Phone hours: Tuesday and Friday 14:00–17:00
Closed on public holidays.
Email: hello@qevora.se
A binding purchase agreement is formed when an order has been completed and an order confirmation has been received by email. The payment methods shown at checkout apply to the relevant order.
QÉVORA reserves the right to correct obvious pricing, typographical or technical errors before a binding agreement has been formed. After a binding agreement has been formed, any errors are handled in accordance with applicable law. This provision does not limit mandatory consumer rights.
QÉVORA is not liable for delay or failure caused by circumstances beyond our reasonable control to the extent permitted by applicable law. This provision does not limit mandatory consumer rights.
If goods are defective, the customer has the right to make a complaint under applicable consumer law.
In Sweden, a consumer can normally complain about an original defect for up to three years. A complaint made within two months of discovering the defect is normally considered to have been made within a reasonable time.
QÉVORA assesses the complaint and provides an appropriate remedy under the Swedish Consumer Purchases Act. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund when the legal conditions for this are met.
In the event of transport damage or an incorrect delivery, we recommend contacting us as soon as possible and attaching photographs, as this facilitates the investigation. This recommendation does not limit the customer's statutory right to make a complaint.
A fragrance not matching the customer’s personal taste does not in itself constitute a defect in the product.
QÉVORA pays necessary return costs when a return is required because of a valid statutory complaint.
We always aim to resolve any dispute directly with the customer. If we cannot agree, a Swedish consumer may turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se.
QÉVORA participates in ARN’s review to the extent applicable to the matter and follows applicable consumer law. Disputes may also be heard by a competent court.
As a consumer, you have a 14-day right of withdrawal when the right of withdrawal applies under applicable consumer law. The withdrawal period is counted from the day you receive the goods.
To exercise the right of withdrawal, you must notify QÉVORA within the withdrawal period by another clear statement.
After you have notified us, the goods must be returned without undue delay and no later than within 14 days.
The customer is responsible for the direct cost of return shipping for an ordinary withdrawal, unless expressly stated otherwise.
QÉVORA refunds payments covered by the right of withdrawal within the time required by applicable law. We may wait with the refund until we have received the goods back or the customer has shown that the goods have been returned, whichever occurs first.
If the customer has chosen a more expensive delivery option than the least expensive standard delivery, QÉVORA does not have to refund the additional cost of the more expensive option.
If a shipment is not collected within the carrier's holding period and is therefore returned to QÉVORA, a fee of SEK 150 will be charged.
The fee covers the costs of return transport and handling of the uncollected shipment.
If the order has already been paid, QÉVORA is entitled to deduct SEK 150 from the amount refunded to the customer.
An uncollected parcel does not in itself constitute a notice that the customer wishes to exercise the right of withdrawal.
The fee will not be charged if the return is due to an error for which QÉVORA is responsible.
The customer may examine goods to the extent necessary to establish their nature, characteristics and functioning. The customer may be liable for any diminished value if the goods have been handled more than necessary, to the extent permitted by law.
For sealed goods which are not suitable for return for health or hygiene reasons once unsealed, the right of withdrawal may cease when the seal is broken, to the extent that the statutory exception applies.
QÉVORA therefore does not apply a blanket prohibition to all opened perfume or hygiene products. The assessment is made based on the product’s seal, handling and applicable law.
A perfume or fragrance not matching the customer’s personal taste, preferences or expectations does not in itself mean that the product is defective or that a right to make a complaint arises.
Withdraw from a purchase or request a return
Would you like to use your right of withdrawal or request a return? Manage your request easily through your order.
Withdraw from purchase / Request returnIs your item faulty, damaged, or did you receive the wrong item? Contact QÉVORA to make a complaint.
To QÉVORA:
I hereby give notice that I withdraw from my purchase contract concerning the following goods:
Order number:
____________________
Goods:
____________________
Order date:
____________________
Date received:
____________________
Customer name:
____________________
Customer address:
____________________
Email:
____________________
Date:
____________________
You may use this form or another clear statement in an email to hello@qevora.se.
QÉVORA offers a considered and transparent delivery experience. Available delivery options are always shown at checkout before purchase.
Order processing: Orders are normally processed within 1–2 business days after confirmation.
Standard shipping within Sweden: Standard shipping costs 59 SEK for orders below 999 SEK and is complimentary from 999 SEK. After dispatch, estimated delivery is normally 2–4 business days.
Express delivery: Express delivery may be shown at checkout depending on the delivery address and cart. Price, availability and estimated delivery time are shown before purchase is completed.
Delivery times: All delivery times are estimates and may be affected by the carrier, public holidays, peak demand or other circumstances outside QÉVORA’s control.
Tracking: Once your parcel has been dispatched, you will normally receive a delivery confirmation with available tracking information.
QÉVORA operates the business and store. Shopify provides the ecommerce platform.
The complete controlling privacy policy is available in QÉVORA’s official Privacy Policy.
For customer service, QÉVORA may use Shopify Inbox and, when it is activated, Inbox Agent. Chat messages may be processed by Shopify to answer questions. Please do not provide payment information or other sensitive personal data in the chat.
QÉVORA uses Shopify’s native consent system for cookie settings where it is available to the relevant visitor. Non-essential analytics and marketing processing follows the consent given where consent is required.
You can change your settings at any time through the “Cookie settings” link in the footer.
QÉVORA sells products sourced through selected and verified suppliers and trade partners as original products. If a customer has reason to question a product’s authenticity, the customer should contact QÉVORA so the matter can be investigated. The customer’s statutory rights are not affected.
Customer reviews are displayed through Judge.me. Information about any verification is provided by the relevant review service; QÉVORA does not make a general claim that every review is a verified purchase.
QÉVORA
Choose your country and language to view the correct currency and delivery information.

