Withdrawal and returns

As a consumer, you have a 14-day right of withdrawal when the right of withdrawal applies under applicable consumer law. The withdrawal period is counted from the day you receive the goods.

To exercise the right of withdrawal, you must notify QÉVORA within the withdrawal period by another clear statement.

After you have notified us, the goods must be returned without undue delay and no later than within 14 days.

The customer is responsible for the direct cost of return shipping for an ordinary withdrawal, unless expressly stated otherwise.

QÉVORA refunds payments covered by the right of withdrawal within the time required by applicable law. We may wait with the refund until we have received the goods back or the customer has shown that the goods have been returned, whichever occurs first.

If the customer has chosen a more expensive delivery option than the least expensive standard delivery, QÉVORA does not have to refund the additional cost of the more expensive option.

Uncollected parcels

If a shipment is not collected within the carrier's holding period and is therefore returned to QÉVORA, a fee of SEK 150 will be charged.

The fee covers the costs of return transport and handling of the uncollected shipment.

If the order has already been paid, QÉVORA is entitled to deduct SEK 150 from the amount refunded to the customer.

An uncollected parcel does not in itself constitute a notice that the customer wishes to exercise the right of withdrawal.

The fee will not be charged if the return is due to an error for which QÉVORA is responsible.

The customer may examine goods to the extent necessary to establish their nature, characteristics and functioning. The customer may be liable for any diminished value if the goods have been handled more than necessary, to the extent permitted by law.

For sealed goods which are not suitable for return for health or hygiene reasons once unsealed, the right of withdrawal may cease when the seal is broken, to the extent that the statutory exception applies.

QÉVORA therefore does not apply a blanket prohibition to all opened perfume or hygiene products. The assessment is made based on the product’s seal, handling and applicable law.

A perfume or fragrance not matching the customer’s personal taste, preferences or expectations does not in itself mean that the product is defective or that a right to make a complaint arises.

Legal standard withdrawal form

To QÉVORA:

I hereby give notice that I withdraw from my purchase contract concerning the following goods:

Order number:
____________________

Goods:
____________________

Order date:
____________________

Date received:
____________________

Customer name:
____________________

Customer address:
____________________

Email:
____________________

Date:
____________________

You may use this form or another clear statement in an email to hello@qevora.se.

Shipping

QÉVORA offers a considered and transparent delivery experience. Available delivery options are always shown at checkout before purchase.

Order processing: Orders are normally processed within 1–2 business days after confirmation.

Standard shipping within Sweden: Standard shipping costs 59 SEK for orders below 999 SEK and is complimentary from 999 SEK. After dispatch, estimated delivery is normally 2–4 business days.

Express delivery: Express delivery may be shown at checkout depending on the delivery address and cart. Price, availability and estimated delivery time are shown before purchase is completed.

Delivery times: All delivery times are estimates and may be affected by the carrier, public holidays, peak demand or other circumstances outside QÉVORA’s control.

Tracking: Once your parcel has been dispatched, you will normally receive a delivery confirmation with available tracking information.